"We balance the needs of the business with the 'life happens' moments customers face by offering unsuspension for up to 15 days (customers in this scenario can use and are charged for service during this time); often users just need an unsuspension for a few days while they wait for their next paycheck."
– Nodas 

"I am so impressed. I contacted to find out what the amount was needed to have my service turned back on. I was offered 10 days longer to pay my bill and you turned my service back on!!! You guys rock!! Thank you so much!!"
– an affected customer